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Owned and operated by Creative Butterfly Ventures LLC, we are happy to answer questions about fire pits, grills, outdoor kitchens, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like fire pits and outdoor kitchens may ship via freight carrier, and we will provide tracking details once your order is on its way.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your shipment. If you have not received tracking information within 3 business days of placing your order, feel free to contact us and we will look into it for you.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not quite right, contact our support team and we will walk you through the return process. For full details on eligibility and conditions, please review our Return Policy page.
Can I exchange an item for a different model?
Yes, exchanges are available within our 30-Day Returns window. Whether you want to swap a fire pit for a different size or change your grill model, just reach out to our team and we will help coordinate the exchange. Please refer to our Return Policy for complete details.
How do I choose the right fire pit or grill for my space?
Consider your patio or deck size, your preferred fuel type such as propane, natural gas, or wood-burning, and how many people you typically gather with. Our product descriptions include dimensions and specifications to help you find the perfect fit for your backyard setup.
Do your outdoor kitchens and pizza ovens require professional installation?
Installation requirements vary by product. Some modular outdoor kitchen components and countertop pizza ovens are designed for simple setup, while built-in units may benefit from professional installation. Each product page includes setup guidance so you know what to expect before ordering.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
30-Day Returns
Not the right fit for your backyard? Return eligible items within 30 days, backed by our return policy.
